That is no help. It would be much better to give concise information about where the process is breaking down. Whether or not it shows the splash screen, for instance.
YOU CANNOT GO TO TECH SUPPORT WITH SUCH A SIMPLISTIC PROBLEM STATEMENT.
*sigh* I don't care if most users can't fix their problems, but they should at least be educated enough to give a concise analysis of the problem and the process and what happens and what doesn't. |